The National Communication Authority has marked the 2020 World Consumer Rights Day in Tamale with a focus on consumer rights education.

The Authority visited some Mosques and Churches within the Tamale metropolis to sensitize consumers on their rights and educate them on other consumer related issues such as the Consumer Complaint Process, Mobile Number Portability, Mobile Money Fraud Prevention and Unsolicited Electronic Communications among others.

The Tamale zonal Manager at the NCA Idduris Abubakari Aloma explained that, the outreach was to empower consumers to know their rights and responsibilities and also equip them with the right information to enable them make better and informed decisions on their telecom products and services.

He lamented that, many ordinary consumers were been impeded from accessing quality service from their service providers yet, they are unable to report to the National Communication Authority owing to their lack of knowledge on their rights as consumers.

It is the right of consumers to be told by service providers that within this hour and this hour, there’ll be service disruptions but many are times it happens and as ordinary consumers they think it’s normal, so we want to tell consumers that it is they right to be told before service disruption”.   

Deputy Manager of Consumer and Corporate Affairs at the Tamale office, Jamal Abu Mohammed urged the public to develop the habit of reporting bad customer practices from service providers to the NCA for redress.

He encouraged customers to make a report to the service providers and if they’re not satisfied with the response, they should report same to the NCA no matter the amount involved.

Jamal Abu Mohammed also encouraged the congregation to disregard all messages that announce to them of winning a lottery from any service provider that they have not subscribed to.

The world Consumer Rights Day is celebrated each year on March 15 to spread awareness about consumers’ rights and needs.

The 2020 World Consumer day celebration is on the theme Information and Education; The Tools for Consumer Empowerment and Protection”.

Source: Edward A. Ken-Zorre | | Ghana

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