Clientele wanting to register or renew membership of the National Health Insurance Scheme (NHIS) in Tamale have expressed worry over the slow processes at the schemes offices in the metropolis.
The frustrated customers, including pregnant women, who had gone to the facility to renew or register their cards could not understand the situation, with some of them suggesting that the Scheme’s managers seemed not care about them while staff tossed-them about.
Some clients who speak to Diamond News at the Tamale metro NHIS office also complained of the long hours or even days spent at the facility. They attributed these to the closure of some of the centers within the Tamale metropolis.
The customers want management of the NHIS to address their concerns by speeding up processes at the scheme’s offices.
Adam Arishetu, who is pregnant, said she had to walk miles from Zujun i.e. the main central cemetery area to the Tamale metro office of NHIS but the processes had not be somooth rather had aggravated her suffering.
Another client, Eric Evans described the situation as frustrating because he had to abandon work and spent several hours in order to get his NHIS card printed for him.
“I hate coming here because anytime, I am being told stories. I applied for my card almost a week now and I haven’t gotten it. Anytime I come, I’m either told the network is down or the person in charge is not around’’